Privacy Policy & Terms of Use

Privacy Policy

Last Updated: December 2024

1. Information We Collect

We may collect personal information such as your name, email address, phone number, shipping and billing addresses, payment information, and other details necessary to process your orders and improve our services.

2. How We Use Your Information

To fulfill and manage your orders.
To improve our website and customer experience.
To send updates, promotions, or customer service communications.
To ensure compliance with legal and regulatory requirements.

3. Data Protection

We implement industry-standard security measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction.

4. Sharing Information

We do not sell or rent your information to third parties. We may share data with trusted partners to process payments, deliver orders, or improve our services.

5. Contact Us

For questions about our Privacy Policy, please contact us at [email protected].

Terms of Use

1. Acceptance of Terms

By accessing and using our website, you agree to comply with and be bound by these Terms of Use. If you disagree with any part, please discontinue using our site.

2. Order Process

Orders are subject to credit card authorization and fraud checks.
Custom items may take 2-3 weeks for production and delivery.
Cancellation requests must be submitted via email before shipping.

3. Returns and Refunds

Returns are accepted within 14 days of delivery. Restocking fees may apply. Custom and final-sale items are non-refundable.

4. Payment Options

We accept various payment methods, including credit/debit cards, PayPal, and select financing options. All transactions are securely processed.

5. Shipping Policy

We ship domestically within the US and internationally to select countries.
Shipping costs and duties are the responsibility of the customer.

6. Warranty and Repairs

We offer a 1-month in-house warranty for all purchases. Extended warranties are available for additional fees.

7. Governing Law

These Terms of Use are governed by the laws of the United States and the state of New York.

Free Insured Shipping

On all orders over $500. Fully insured & tracked to your door — worldwide.

Authenticity Guaranteed

Every piece hallmarked & certified. Real 18K, 21K & 22K gold — or your money back.

Hassle-Free Returns

Not satisfied? Return within 30 days. No stress, no drama — your satisfaction is our priority.

Personal Jeweler Support

Call, text or WhatsApp Mike directly. Real answers from a real jeweler — 7 days a week.